- What services does M1 TRADING LIMITED provide?
M1 TRADING LIMITED provides customers with automotive repair, maintenance, diagnostics, mechanical repair, and general vehicle maintenance services to help keep their vehicles in good working order, safe, and reliable.
- Is the service provided online or in person?
All our automotive repair, maintenance, diagnostic, and repair services are delivered in person. Customers need to bring their vehicles to the designated service location at the scheduled time for our service personnel to perform the relevant services.
- How to schedule a service appointment?
Customers can contact us using the contact information provided by M1 TRADING LIMITED, explaining the vehicle’s condition, the required services, and the desired service time. After confirming the service arrangements, we will confirm the specific appointment date, time, and service location with the customer.
- How long does the service typically take?
Service time depends on the vehicle’s condition and the specific services provided.
Under normal circumstances:
Routine vehicle maintenance and general upkeep: Usually completed within 1 business day;
Vehicle inspection and diagnosis: Usually completed within 1 business day;
General mechanical repairs: Usually completed within 1–3 business days;
More complex mechanical repairs: Usually completed within 3–5 business days.
If the vehicle requires additional repairs, further diagnosis, or other treatments, the actual service time may be extended.
- How is the service delivery time determined?
The service start time is based on the appointment date and time finally confirmed between M1 TRADING LIMITED and the customer.
The service completion time is determined based on the actual condition of the vehicle, the service items, and the complexity of the repair work. After the relevant service is completed, the customer can pick up the vehicle at the designated offline service location.
- Is the service a one-time service?
Yes. All services provided by M1 TRADING LIMITED are one-time services, not subscription services, and will not automatically generate continuous service or automatic renewal.
- Can I apply for a refund?
Yes. Customers who meet the refund policy requirements can submit a refund request within 30 days of the service order confirmation date.
Refund requests will be reviewed based on order details, service status, and applicable laws. Eligibility for refunds for offline services that have already started or been completed may be determined based on the actual service situation.
- How to apply for a refund?
Customers can contact us to submit a refund request through the following methods:
Email: info@m1auto.uk
Tel: +44 7943 321213
It is recommended to provide order or appointment information when applying so that we can verify and process it promptly.
- What if other vehicle problems are discovered during the repair process?
If problems outside the original service scope are discovered during inspection, diagnosis, or repair, we will explain the situation to the customer.
We will not automatically charge for additional repairs as part of the original service without the customer’s confirmation. With the customer’s confirmation, additional repairs may incur corresponding costs and may extend the originally estimated service time.
- Is the payment method secure?
All transactions are processed through a secure, PCI-DSS compliant third-party payment gateway.
We do not store complete credit card numbers or CVV security codes on our servers.
- Will my personal information be sold to third parties?
No. We only share data with relevant service providers, such as logistics or payment service providers, to the extent necessary to provide the services we offer.
We never sell your personal information.
- Can I request access to or deletion of my personal data?
You can request access to or deletion of your personal data in accordance with applicable laws in your state.
To make such a request, you can contact us at:
Email: info@m1auto.uk
- How does M1 TRADING LIMITED retain customer data?
We retain personal information only for the period necessary for fulfilling orders, providing services, fulfilling legal obligations, and resolving disputes.
After the relevant retention period, we will securely delete, destroy, or anonymize the data in accordance with applicable laws.
- What if I have a dispute with the service?
If you have any questions or disputes regarding services, payments, orders, or other matters, we recommend contacting us first to resolve the issue through friendly communication.
If the issue cannot be resolved through direct communication, both parties may choose an appropriate dispute resolution method according to applicable law, including mediation or other alternative dispute resolution procedures; if the issue still cannot be resolved, either party may bring suit in a court with competent jurisdiction.
- Which laws apply to these Terms of Service?
To the extent permitted by applicable law, the relevant Terms of Service of M1 TRADING LIMITED are governed by and construed in accordance with the applicable laws of England and Wales.
Furthermore, the mandatory consumer rights enjoyed by customers under the law will not be excluded or limited by these Terms of Service.
- How to contact M1 TRADING LIMITED?
Address: Unit 1 – 2, Renwick Industrial Estates, Renwick Road, Barking, England, IG11 0SD
Email: info@m1auto.uk
Tel: +44 7943 321213