These Terms and Conditions apply to customers using or purchasing automotive repair, vehicle maintenance, vehicle diagnostics, mechanical repair, and general maintenance services provided by M1 TRADING LIMITED. By submitting an order, scheduling a service, or accepting a service, the customer indicates that they have read, understood, and agreed to abide by the following Terms and Conditions.
- Nature of Services
All automotive repair, vehicle maintenance, diagnostics, mechanical repair, and general maintenance services provided by M1 TRADING LIMITED are one-time services.
Each service is provided for the customer’s specified vehicle and specific service needs. Unless otherwise agreed in writing by both parties, no recurring, subscribed, or repeated services will automatically be generated upon completion of a single service.
- No Refunds
As the services provided by our company are one-time offline automotive repair and vehicle maintenance services, all services that have been completed or started are non-refundable.
Customers should confirm the selected service items and vehicle information before scheduling, ordering, or accepting a service.
If the service has not yet started and the customer needs to cancel or change the appointment, they should contact M1 TRADING LIMITED as soon as possible. Whether the appointment time can be adjusted will be determined based on the actual appointment situation and the results of communication between both parties.
For services that have already been provided or completed, customers may not request a refund of service fees already paid for personal reasons, changes in needs, or other reasons.
- Service Fees and Payment
Customers shall pay the corresponding fees according to the order, appointment confirmation information, or service quotation confirmed by both parties.
Unless otherwise expressly agreed by both parties, the relevant service fees shall be paid before the service begins or in accordance with the payment requirements provided by M1 TRADING LIMITED.
All payments must be made through legal payment methods provided or approved by M1 TRADING LIMITED. Customers are responsible for ensuring that the payment information provided is accurate, complete, and has valid payment authorization.
If payment is unsuccessful, rejected, or other payment issues arise, M1 TRADING LIMITED has the right to suspend service until the relevant payment issues are resolved.
If additional repair needs beyond the original service scope are discovered during the actual repair or maintenance process, the relevant additional fees will be charged after customer confirmation.
- Intellectual Property and Copyright
Unless otherwise expressly stated, all intellectual property rights related to the M1 TRADING LIMITED website, service pages, text content, images, graphics, brand logos, designs, page layouts, and other related content belong to M1 TRADING LIMITED or the relevant rights holders.
Without the prior written permission of M1 TRADING LIMITED or the relevant rights holders, no individual or organization may copy, modify, reproduce, distribute, publicly display, commercially use, or otherwise infringe upon the relevant intellectual property rights.
Customers may view and use the relevant content to the extent necessary for normal use of this website and purchase of related services, but such use does not constitute a transfer of any intellectual property rights.
- Customer Responsibility
Customers shall provide true, accurate, and complete vehicle and contact information and ensure that the vehicle information meets the needs of the service arrangement.
Customers shall deliver the vehicle to the designated service location at the scheduled time and comply with the applicable safety and operational requirements of the service location.
If the customer provides incorrect or incomplete information, resulting in disruptions to service arrangements, diagnostics, or repairs, the customer may be responsible for any additional time or costs incurred. 6. Service Scope and Additional Repairs
M1 TRADING LIMITED will provide services based on the customer’s selected and confirmed service items.
During the inspection or repair process, if additional problems are found or additional repairs are required, M1 TRADING LIMITED will explain the situation to the customer where reasonable.
Additional repairs will not be automatically charged as part of the original service without customer confirmation.
With customer confirmation, additional repairs will be performed according to the confirmed service content and fees, and the service time may be extended accordingly.
- Service Delivery
All services are delivered on-site.
The service start time is based on the appointment date and time confirmed by M1 TRADING LIMITED and the customer. The service completion time is determined based on the actual condition of the vehicle, the service items, and the complexity of the repair work.
Routine services can usually be completed in a short time, but complex repairs, additional repairs, or vehicles requiring further diagnostics may take longer.
The vehicle will be delivered to the customer at the designated on-site service location after the relevant service is completed.
- Disclaimer and Limitation of Liability
M1 TRADING LIMITED will provide the agreed-upon automotive repair, maintenance, diagnostic, and repair services to a reasonable professional standard.
However, due to the vehicle’s mechanical condition, age, existing faults, normal wear and tear, and other factors beyond its complete control, M1 TRADING LIMITED does not guarantee that the vehicle will not experience additional faults or subsequent repair needs after receiving the service.
To the maximum extent permitted by law, M1 TRADING LIMITED shall not be liable for losses arising from pre-existing vehicle problems, normal wear and tear, incorrect information provided by the customer, improper use of the vehicle by the customer, or other causes not directly caused by the company.
To the extent permitted by applicable law, M1 TRADING LIMITED shall not be liable for any indirect losses, incidental losses, special losses, loss of profits, loss of business, or other indirect economic losses.
The limitation of liability in these terms does not apply to liabilities that cannot be excluded or limited by law.
- Force Majeure
The Company shall not be liable for any delays or inability to provide services due to events beyond the reasonable control of M1 TRADING LIMITED, including but not limited to natural disasters, extreme weather, government actions, traffic disruptions, public events, or other unforeseen circumstances.
Where reasonably practicable, we will promptly notify the customer and endeavor to reschedule the service.
- Dispute Resolution
If the customer has any questions or disputes regarding the service, payment, order, or these Terms, they should first contact M1 TRADING LIMITED through amicable communication. Both parties should make reasonable efforts to resolve the issue amicably.
If the dispute cannot be resolved through direct communication, the parties may choose an appropriate dispute resolution method in accordance with applicable law, including through relevant consumer dispute resolution institutions, mediation, or other appropriate alternative dispute resolution procedures.
If the dispute still cannot be resolved, either party may bring suit in a court of competent jurisdiction.
- Governing Law
These Terms and Conditions and all related relationships between the customer and M1 TRADING LIMITED arising from the service shall be governed by and construed in accordance with the applicable laws of England and Wales. Without prejudice to the mandatory rights of consumers under applicable law, any dispute relating to these Terms and Conditions or related services shall be submitted to the courts of England and Wales with appropriate jurisdiction.
- Consumer Statutory Rights
Nothing in these Terms and Conditions is intended to exclude, limit, or weaken any mandatory rights of consumers under applicable law.
If applicable law grants a customer a right that cannot be excluded or limited by contract, such right shall remain in effect.
- Modification of Terms and Conditions
M1 TRADING LIMITED may update or modify these Terms and Conditions in response to changes in business operations, service content, or applicable law.
Updated Terms and Conditions will apply to subsequent orders or services after being published on the website. Continued use of the related services after the updated Terms and Conditions come into effect constitutes acceptance of the updated Terms and Conditions, unless otherwise provided by law.
- Severability of Terms and Conditions
If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be adjusted or deemed invalid to the extent necessary, and the remaining provisions shall remain in full force and effect.