M1 TRADING LIMITED values customer rights and is committed to providing a clear and transparent refund policy. This refund policy applies to vehicle repair, maintenance, diagnostics, mechanical repair, and general maintenance services provided by M1 TRADING LIMITED.
- 30-Day Refund Period
Customers who meet the refund conditions stipulated in this policy may submit a refund request within 30 days from the date of confirmation of the relevant service order.
Refund requests should be submitted through the contact information provided by M1 TRADING LIMITED, along with relevant order information, customer information, and the reason for the refund, so that we can verify and process it.
- One-Time Services
All services provided by M1 TRADING LIMITED are one-time services and are not subscription or auto-renewal services.
Customers should confirm the selected service items, vehicle information, and related costs before purchasing services.
- Refund Request
Customers must contact us within the specified 30-day period to submit a refund request. Refund requests submitted after 30 days may not be processed, unless otherwise mandated by applicable law.
Upon receiving a refund request, we will review it based on order records, service status, and the actual situation, and inform the customer of the processing result via the contact information provided.
- Services Already Started or Completed
Since our services are offline automotive repair, maintenance, diagnosis, and repair services, refund eligibility may be affected by the actual service status if the service has already started or been completed.
For services not yet started, we will process the refund request based on the specific order details upon receipt.
For services already provided or completed, if the customer believes there are problems with the service, they should contact us within 30 days. We will verify and process the request based on the specific circumstances.
This policy does not restrict or exclude the customer’s statutory rights to refunds, repairs, replacements, or other entitlements under applicable consumer laws.
- Refund Processing Time
Once the refund request is approved, we will process the refund using the original payment method.
The refund arrival time may be affected by the processing time of banks, credit card institutions, or third-party payment service providers; therefore, the actual arrival time may differ from the refund approval time.
- Additional Repair Services
If additional issues beyond the original service scope are discovered during vehicle repair or maintenance, the relevant additional services will be provided after customer confirmation.
Additional services that have been explicitly confirmed by the customer and already provided will be subject to refund eligibility based on the actual service provided and applicable laws.
- Contact Us
To request a refund or inquire about refund-related matters, please contact us through the following methods:
Email: info@m1auto.uk
Tel: +44 7943 321213
Address: Unit 1 – 2, Renwick Industrial Estates, Renwick Road, Barking, England, IG11 0SD
We recommend that customers provide order or appointment information when requesting a refund so that we can verify and process the application promptly.